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Grab and Toyota Strategic Collaboration

Borneo Motors (Singapore) to offer ultra-efficient vehicle maintenance service to Grab..

  • Part of the ‘Total-care Service’ offered by Toyota, which leverages shared vehicle data on a common information platform to various services including fleet management, automotive insurance and vehicle maintenance

  • Intensive Care Stall (ICS) achieves ultra-efficient vehicle maintenance based on the Toyota Production System (TPS), for reduced vehicle downtime and low maintenance cost

  • Borneo Motors (Singapore) is committed to safety, efficiency and high-quality service for all customers, giving them peace of mind

18 DECEMBER 2018, SINGAPORE – Borneo Motors (Singapore) (BMS), the authorised distributor for Toyota in Singapore, has announced that BMS is offering ultra-efficient vehicle maintenance service to 1,500 Toyota vehicles owned by Grab, the leading online-to-offline mobile platform in Southeast Asia. This maintenance service is part of the world-first ‘Total-care Service’ which Toyota is offering to Grab. The ‘Total-care Service’ was developed by Toyota for ride-hailing vehicles where shared vehicle data on a common information platform will collaborate on various services such as fleet management, automotive insurance and vehicle maintenance.

“As the authorized dealer for Toyota in Singapore, BMS is constantly looking at ways to bring more value to consumers through vehicle ownership, aftersales support and now, an enhanced ride-hailing experience. By providing first-rate vehicle service and maintenance, we are making every effort toward achieving safer ride-hailing services, giving both drivers and passengers greater peace of mind,” said Jasmmine Wong, Managing Director, Borneo Motors (Singapore). “BMS customer-first approach is the back-bone of everything we do and this initiative is testament to that. We are committed to driving greater customer satisfaction by continuously improving our service levels for all our fleet and retail customers”

Stefan Bomhard, Group Chief Executive of Inchcape PLC, the parent company of Borneo Motors (Singapore) said, “Today’s announcement is very exciting for BMS and us. We believe that, together with Toyota, BMS will continue to provide its world-class maintenance service to help Grab achieve sustainable growth.”

The Grab vehicle maintenance experience at Borneo Motors (Singapore)

In the area of vehicle maintenance, Toyota's in-vehicle connected device, TransLog, allows Borneo Motors to optimize maintenance items, including preventative maintenance, based on each vehicle’s condition. Borneo Motors will also contact Grab drivers at an appropriate time for their vehicles to be brought in for maintenance.

The vehicle is then brought to the Intensive Care Stall (ICS), a facility built with Toyota to achieve ultra-efficient maintenance based on the Toyota Production System (TPS), a system steeped in the philosophy of "the complete elimination of all waste". The ICS allows for reduced vehicle downtime and low maintenance cost.

Referencing the maintenance order on a tablet, highly-skilled BMS technicians will commence the maintenance and input inspection results through a voice recognition system.

Digital callipers are used to measure the tires' tread depth, and tires can be lowered and raised by the system trolley, reducing the need for manual labour. Detached tires are positioned along the rail line of the Automated Guided Vehicle (AGV) which is activated by a remote control to transport the tires to the balancer.

Upon completion of the maintenance, the Service Advisor will share the inspection results. Such regular maintenance process requires only 30 minutes from service-in to service-out.

With this ultra-efficient maintenance service, by the time the driver finishes a complimentary cup of coffee in the lounge, the vehicle is ready for collection and driver can soon get back to work.


For more information, please contact:

Tanya Netto / Francesca Worsley / Myra Kheng / +65 6333 3499