Frequently Asked Questions about Toyota
We have summarized the most frequently asked questions that customers ask about Toyota's business activities as a FAQ:
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1. Contact Toyota
How do I contact Borneo Motors Singapore?
To contact us, please click here or email us at CR@inchcape.com.sg.
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2. Purchase
What can I do online before visiting the showroom?
Find out more about our Toyota models in the Showroom tab where you can view more about the features, specification, colours and images of each Toyota model. Our website also contains other useful tools such as price list and model comparator to help you make a more informed choice. To test-drive any of our cars, kindly complete the test-drive booking form on the left. If you have any other enquiries, please click here or email us at CR@inchcape.com.sg.
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3. Towing
What do I do if I require roadside assistance?
BMS provides 24 Hour Roadside Assistance for your peace of mind. For more information, please click here.
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4. Toyota Logo
What does the Toyota logo represent?
The Toyota logo consists of three ellipses, each of which has two central points symbolizing the T of Toyota. The ellipses symbolize the unification of the hearts of our customers and the heart of Toyota products. The background space represents Toyota's technological advancement and the boundless opportunities ahead.
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1. Fuel Efficiency Incentives
Where can I find information on Toyota's Hybrid Vehicles and its fuel efficiency and technology?
Click here to find out more about our green compact hybrid hatchback, the Prius C or here for Toyota's renown hybrid sedan, the Prius. To find out more on Toyota's strategy on Environmental Technology, click here.
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2. Service and Merchandise Credits
Is there an expiry for the service and merchandise credits, and are there any restrictions?
You can find more information on the Terms and Conditions for the Service and Merchandise credits here.×These Terms and Conditions govern the award, retention, and redemption of service and merchandise credits by Borneo Motors Singapore Pte Ltd ("BMS") to customers of BMS in connection with the purchase of a new vehicle. By accepting Credits, the Customer agrees to be bound by these Terms and Conditions in their entirety.
1. DEFINITIONS AND INTERPRETATION
1.1 In these Terms and Conditions, the following definitions apply:
(a) "BMS" means Borneo Motors Singapore Pte Ltd and includes its successors in title and permitted assigns.
(b)"Credits" means the service and/or merchandise credits awarded to a Customer by BMS at or following the point of sale of a vehicle, as recorded in BMS' system of record.
(c) "Customer" means the registered owner of the vehicle to whom Credits have been awarded, or such other person as BMS may designate in writing.
(d) "Redemption" means the application of Credits towards the payment or partial payment of qualifying goods or services at an authorised BMS service centre.
(e) "Scheduled Servicing" means the periodic maintenance of a vehicle in accordance with BMS' recommended service intervals of every ten thousand (10,000) kilometres or every six (6) months, whichever occurs first, carried out at an authorised BMS service centre.
(f) "Validity Period" means the period of five (5) years from the vehicle registration date, as further described in Clause 3.
(g) "Written Notice" means notice given in writing (including by email to the Customer's registered email address on record with BMS).
1.2 In these Terms and Conditions, unless the context otherwise requires:
(a) references to clauses are references to the relevant clauses of these Terms and Conditions;
(b) the word "include" or "including" shall be construed without limitation to the generality of the preceding words;
(c) use of the singular includes the plural and vice versa; and
(d) clause headings are for convenience of reference only and shall not affect the construction or interpretation of these Terms and Conditions.
1.3 In the event of any inconsistency between these Terms and Conditions and any other promotional material or verbal representation made at the point of sale, these Terms and Conditions shall prevail.
2. PROVISION OF CREDITS
2.1 Credits are awarded to Customers at the point of sale of a new vehicle and are subject to these Terms and Conditions in their entirety. The award of Credits does not constitute a separate contractual obligation on the part of BMS beyond the scope expressly set out herein.
2.2 Credits are awarded at BMS' sole discretion. BMS reserves the right to determine the quantum, composition, and applicable redemption categories of Credits at the time of award.
2.3 Credits shall be recorded in BMS' system of record. In the event of any discrepancy between a Customer's personal records and BMS' records, BMS' records shall, in the absence of manifest error, prevail.
2.4 Credits are personal to the Customer and are linked to the specific vehicle for which they were awarded. Credits may not be transferred to another vehicle or another person without BMS' prior written consent, which may be withheld in BMS' absolute discretion.
3. VALIDITY PERIOD
3.1 Credits are valid for a period of five (5) years from the date of vehicle registration ("Validity Period"), subject to the Customer's continued compliance with the Scheduled Servicing conditions set out in Clause 4.
3.2 Upon expiry of the Validity Period, all unutilised Credits shall be automatically forfeited without further notice, compensation, or liability to BMS, unless otherwise expressly agreed by BMS in writing.
3.3 BMS will use reasonable endeavours to notify the Customer of the impending expiry of Credits not less than thirty (30) days prior to the expiry of the Validity Period, by Written Notice to the Customer's registered contact details. BMS' failure to provide such reminder notification shall not extend the Validity Period or give rise to any claim by the Customer.
3.4 Credits that have been suspended pursuant to Clause 4.2 shall not accumulate during the period of suspension, and the Validity Period shall not be extended by reason of any such suspension.
4. SERVICING CONDITIONS FOR CREDIT RETENTION
4.1 To maintain the validity of Credits during the Validity Period, the Customer must adhere to the Scheduled Servicing schedule at an authorised BMS service centre.
4.2 Failure to comply with the Scheduled Servicing requirement may, at BMS' sole discretion, result in the suspension of the Customer's right to redeem Credits. BMS shall provide Written Notice to the Customer prior to giving effect to any such suspension, save where the circumstances in Clause 5 apply.
4.3 Where Credits have been suspended under Clause 4.2, they may be reinstated upon the Customer's presentation of the vehicle for Scheduled Servicing, subject to BMS' verification and at BMS' sole discretion. Reinstatement shall not be available where Credits have been terminated under Clause 5.
4.4 The Customer acknowledges that the obligation to adhere to Scheduled Servicing is a material condition of the Credits programme, and that non-compliance may affect both vehicle warranty coverage and the validity of Credits.
5. EARLY TERMINATION OF CREDITS
5.1 Notwithstanding Clause 3, BMS reserves the right to terminate, void, and forfeit all accumulated Credits with immediate effect upon Written Notice to the Customer in the event that:
(a) the Customer has not presented the vehicle for Scheduled Servicing at any authorised BMS service centre for a continuous period exceeding twelve (12) months from the date of the Customer's last recorded service visit;
(b) the Customer has materially breached any applicable terms and conditions governing the Credits programme and has failed to remedy such breach (where remediable) within fourteen (14) days of receiving Written Notice from BMS requiring remedy;
(c) the vehicle is written off, declared a total loss, or deregistered;
(d) the vehicle is sold or transferred to a third party, unless BMS has provided prior written consent to the transfer of associated Credits under Clause 2.4;
(e) the Customer is found to have obtained Credits by fraud, misrepresentation, or any other dishonest means; or
(f) BMS discontinues the Credits programme in accordance with Clause 8.
5.2 Termination of Credits under this Clause 5 shall not give rise to any obligation on BMS to compensate the Customer for any unutilised Credits, except as may be required under applicable law.
5.3 For the avoidance of doubt, BMS' right to terminate Credits under sub-clauses 5.1(c) and 5.1(d) above shall apply regardless of whether the Customer has otherwise complied with these Terms and Conditions.
6. REDEMPTION OF CREDITS
6.1 Credits may be redeemed by the Customer at authorised BMS service centres towards qualifying services and merchandise as determined by BMS from time to time. BMS reserves the right to vary the list of qualifying services and merchandise upon reasonable prior notice.
6.2 Credits may not be combined with any other promotional offer, discount, or voucher unless expressly permitted by BMS in writing.
6.3 Credits may only be redeemed against the vehicle for which they were awarded. Credits cannot be applied to services or merchandise associated with any other vehicle.
6.4 BMS reserves the right to impose a maximum per-transaction redemption cap, which shall be communicated to the Customer at the point of service or upon enquiry.
7. NON-TRANSFERABILITY AND NO CASH EQUIVALENT
7.1 Credits are strictly personal to the Customer and are non-transferable. No purported assignment or transfer of Credits (whether by operation of law or otherwise) shall be valid without BMS' prior written consent.
7.2 Credits are non-refundable and have no cash equivalent value. Credits may not be redeemed for cash, credit card rebates, cash vouchers, or any other monetary or financial instrument under any circumstances.
7.3 Credits shall not form part of the Customer's estate upon death or insolvency. Credits shall lapse automatically upon the death of the Customer unless the Customer's personal representative presents satisfactory evidence of identity and entitlement to BMS within sixty (60) days of the date of death, following which BMS may, at its sole discretion, permit a nominated successor to redeem the outstanding Credits.
8. BMS'S RIGHT TO AMEND OR TERMINATE THE PROGRAMME
BMS reserves the right to vary, suspend, or terminate the Credits programme, or to modify the Validity Period, redemption categories, or any other terms applicable to the Credits programme, at any time and at its sole discretion.
9. MISCELLANEOUS
9.1 Entire Agreement. These Terms and Conditions, together with the vehicle sale agreement and any written award notification issued at the point of sale, constitute the entire agreement between BMS and the Customer in relation to the Credits programme and supersede all prior representations, negotiations, undertakings, and agreements relating thereto.
9.2 Severability. If any provision of these Terms and Conditions is held by any court or competent authority to be invalid, illegal, or unenforceable in whole or in part, that provision or part-provision shall be deemed deleted. The remaining provisions shall continue in full force and effect.
9.3 Waiver. No failure or delay by BMS in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that right or remedy or prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy shall prevent or restrict its further exercise.
9.4 No Third-Party Rights. These Terms and Conditions do not create or purport to create any right enforceable under the Contracts (Rights of Third Parties) Act 2001 of Singapore by any person who is not a party to them.
9.5 Assignment. BMS may assign or transfer its rights and obligations under the Credits programme to any related corporation, affiliate, successor entity, or purchaser of all or a material part of BMS' business, without the Customer's prior consent. Notice of any such assignment shall be provided to affected Customers within thirty (30) days. The Customer may not assign or transfer any rights under the Credits programme without BMS' prior written consent.
9.6 Notices. Any Written Notice from BMS to the Customer under these Terms and Conditions shall be sent to the Customer's registered email address or mailing address on record with BMS. Written Notice shall be deemed received: (a) if sent by email, on the date of transmission (absent evidence of non-delivery); or (b) if sent by post, on the second business day after posting. The Customer is responsible for ensuring that their registered contact details with BMS are current and accurate.
9.7 Language. These Terms and Conditions are issued in the English language. In the event of any conflict or inconsistency between an English version and any version translated into another language, the English version shall prevail.
9.8 Governing Law. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Singapore.
9.9 Jurisdiction. The Customer irrevocably submits to the non-exclusive jurisdiction of the courts of the Republic of Singapore to settle any dispute or claim arising out of or in connection with these Terms and Conditions.
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1. Toyota Maintenance Menu
What checks and adjustments are included in the service package?
You can find more information on the checks and adjustments made during servicing here.
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2. Warranty
What is the warranty coverage on Toyota vehicles?
For more information on the warranty coverage, please click here.
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3. Genuine Toyota Parts: Purchase
Where can genuine Toyota parts be purchased?
Toyota Genuine Parts can be purchased at your convenience from our online Accessories & Parts Store. Alternatively, we have many parts retail store locations around the island for you to visit!
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4. Tyres: Pressure
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5. Tyres: Size
Can I change the size of my tyres?
Unfortunately, Toyota selects tyre size and grade to match the specifications of the vehicle to optimize ride comfort and handling. Hence, when replacing a tyre, you should select one of equal size and grade to the original tyre and in accordance with the loading requirements.
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1. Privacy Policy
Borneo Motors (Singapore) Pte Ltd (“BMS”) is a subsidiary of Inchcape plc. BMS is the authorised distributor in Singapore for Toyota, Lexus and Hino vehicles.
The privacy of your personal data is important to us and we are committed to accord the information the due level of care as presented in this Privacy Policy statement, and consistent with the Personal Data Protection Act 2012 (Act 26 of 2012).
This policy applies to BMS and any other associated/affiliated businesses, and outlines our obligations and practices in the handling of the Personal Data we collect and hold about our customers, prospects, vendors, suppliers, partners, and all others who come into contact with us and our related companies, across all touch points of our business operations, including those seeking employment with us.What is Personal Data?
Personal data (“Personal Data”) refers to all and any information relating to you obtained by us in the course of and as a result of the provision of any products and services by us to you. Such Personal Data includes but not limited to your name, mailing address, telephone number(s) and personal email address and NRIC number. We shall treat your Personal Data as confidential and will accord due level of care in accordance with our Privacy Policy statement, and consistent with the Personal Data Protection Act 2012 (Act 26 of 2012).
Purpose for Collection
Generally, we collect Personal Data from customers, prospective customers, suppliers etc. for purposes relating to the products and services we offer or require, or in assessing your suitability for employment with us. These purposes include, but are not limited to:
- responding to your enquiries regarding vehicles, vehicle sales/leasing/servicing/repairs, vehicle parts and accessories, and any other services we offer
- receiving feedback and dealing with complaints
- processing orders and administering accounts
- providing customer and dealer support, such as service maintenance reminders
- vehicle warranties and vehicle special service campaigns
- communication with you in relation to your vehicle ownership, to products and services we provide which are relevant to your existing relationship with us
- offering you updated marketing and promotional packages you can benefit from, including products and services offered by our selected partners
- product updates and upgrades
- research and surveys
- meeting regulatory and legal obligations
- applications for employment
We may for these purposes, contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications for mobile devices, and facsimile.
How does BMS collect Personal Data?
Where possible, we will collect your Personal Data directly from you and secure the relevant consent from you. This may take place in a number of ways, such as when you visit us in our showrooms, service & bodycare centres, give us a written order or ask us to provide a product or service over the telephone or internet.
Our websites may also offer interactive facilities, such as customer enquiry or comment forms and contest entry forms, where Personal Data may also be collected. In addition, we may obtain Personal Data from third parties such as our agents, partners, contractors and regulatory authorities. Where you have accessed and used our websites and any services we offer via the websites, you agree to be bound by this Personal Data Protection and Privacy Policy in respect of the Personal Data collected about you via our websites.
Regardless of who provides Personal Data to us, it will always be handled by us in accordance with this Personal Data Protection and Privacy Policy and the Personal Data Protection Act 2012 (Act 26 of 2012).Disclosure
In providing you with a product or service, we may sometimes need to disclose your Personal Data to others. It is generally not our policy to disclose your Personal Data to external organisations unless we have your consent &/or are required to disclose your Personal Data as required in the normal course and scope of our business in the provision of our services to you, &/or for contractual, legal and regulatory requirements. Some examples of the types of external organisations we may need to disclose information to in the course of providing a product or service are:
- Land Transport Authority (LTA)
- related Inchcape affiliates and companies
- BMS dealers, where applicable
- insurance, banks and financial institutions and such of their agents
- other companies or individuals, including legal counsel and information technology service providers, who assist us in providing services or who perform functions on our behalf (e.g., mailing houses of letters or printers for our marketing materials) who are contract bound to comply with our Privacy Policy and that of the Personal Data Protection Act 2012 (Act 26 of 2012).
Those external organisations are not authorised by us to use your Personal Data for anything other than the purpose(s) for which we supplied that data to them. Some of our information technology service providers are located overseas and, as a result, Personal Data collected and held by us may be transferred overseas.
Unless otherwise required or permitted by law, we will only disclose your Personal Data with your consent (implied or expressed), and we will also take reasonable steps to ensure the external organisation to whom we have disclosed your information are also legally bound to protect the privacy of your Personal Data.Direct Marketing
From time to time, we may contact you via mail, electronic-mail, telephone (call or SMS-Text) or facsimile, to inform about our products and services, or about special offers and promotions that we think may be of interest to you. You can let us know at any time if you no longer wish to receive marketing material (by contacting us at the details below) and we will remove your details from our direct marketing database.
We will not disclose your Personal Data to external organisations outside Inchcape plc and its related companies for the purposes of allowing them to directly market their products and services unless expressly authorised by you.Do Not Call Registry
The Do Not Call (DNC) Registry prohibits the sending of unsolicited telemarketing messages (“specified messages”) to Singapore telephone numbers through voice calls, text or fax messages registered on the DNC Registers unless the organization sending the messages have the user’s/subscriber’s clear and unambiguous consent in written or other accessible forms.
In compliance with the DNC Registry provisions, BMS will not send specified messages to telephone or facsimile numbers that appear on the DNC Registry unless the user/subscriber has given us clear and unambiguous consent to do so.
If you have given us such consent, we will continue to send you specified messages until you advise us in writing (contact details below) that you wish to withdraw the consent.
BMS will continue to contact you at the telephone or facsimile number/s you have provided us in the limited circumstances allowed under the DNC Registry even if these telephone or facsimile number/s are registered with the DNC. You may, however, advise us in writing should you wish not to be contacted by us at your telephone or facsimile number(s) for any given purpose or all purposes.
Please be informed that we will still contact you via the most effective and efficient mode where required by law.Withdrawal of Consent
Should you wish to withdraw your consent for us to send you sales and marketing information via a specific mode or all modes of communications (e.g., mail, email, telephone calls, SMS-Text), please notify us in writing to our contact details below. We may require up to 4 weeks, upon receipt of your request, for the change to take effect.
Whilst we respect your decision to withhold and/or withdraw your consent, you may wish to know that should we not have the appropriate consent to contact you in the mode we might develop for the sales and marketing information, customer care support and all other purposes for our customers, we might not be able to accord you the full extent of the personalized and comprehensive customer experience we had designed to serve you – e.g., invitation to BMS events, special privileges and offers, or vehicle service reminders, among others.Ensuring Personal Data is up-to-date
We rely on the Personal Data we hold in conducting our business. Therefore, it is very important that the Personal Data we hold is accurate, complete and up-to-date.
We will do our best to ensure that the Personal Data we hold is accurate, complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your Personal Data. If you find that the Personal Data we hold about you is incorrect, please contact us immediately and we will correct it.Access to Personal Data by individuals
You can access most of the Personal Data we hold about you by contacting us formally through the contact details indicated below. We will require a formal written request from you to our Data Privacy Officer (details below).
We may charge an access fee to cover the reasonable cost of retrieving the information and supplying it to you.
Access to Personal Data may be refused in a number of circumstances, such as where the Personal Data relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will explain why as required by applicable laws.Security of Personal Data
Security of Personal Data is important to us and we take all reasonable precautions to protect Personal Data from misuse, loss, unauthorized access, modification or disclosure.
Some of the ways we protect Personal Data include:
- external and internal premises security;
- restricting access to Personal Data only to staff who need it to perform their day to day functions;
- maintaining technology products to prevent unauthorized computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software; and
- maintaining physical security over paper records.
Retention
We will retain your Personal Data for a reasonable period for the purposes as cited or until you request for us to delete the Personal Data, or as required by law.
Cookies : Privacy and our websites
The type of Personal Data we collect on our website depends on how you make use of the site. When you visit our websites, our host records your server address, domain name, the date and time of the visit and the pages viewed. This information may be collected by using cookies (data sent to your web browser, which generally allows our site to interact more efficiently with your computer). If you disable the use of cookies, your use of our site may be affected. Information collected about your visit to our site is retained for statistical and website development reasons and is not in a form which would enable us to identify you.
When visiting our sites, you will not be required to provide us with any Personal Data unless you request information about our product or service, or respond to a contest or promotion, or provide a feedback. In which case, we will ask you to provide contact details along with other information required to respond to your request or allow you to enter the contest or promotion.
The Personal Data and information provided may also be retained for product planning purposes, and we may use your Personal Data to contact you for direct marketing purposes where your consent was given.If you send us an email
If you send us an email containing your Personal Data, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes. We may also monitor email for legal compliance purposes.
Although we take steps to protect Personal data and information sent by e-mail, e-mail is not a secure method of communication and if you are concerned about sending your Personal Data to us in this manner you may prefer to contact us by any of the other means set out below.Resolving concerns
If you believe that the privacy of your Personal Data has been compromised, please contact us and we will take the relevant steps to address your concerns.
Third Party Websites
Our website may contain links to other websites which are owned or operated by third parties independent of BMS including websites owned or operated by BMS dealers and by our service providers. Those websites should contain their own privacy statements and their owners or operators are responsible for informing you about their security and privacy practices. BMS will not be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. In addition, if you are linked to our websites from a third-party website, BMS cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
Right to Amend our Online Privacy Statement
We reserve the right to amend this Personal Data Protection and Privacy Policy at any time. If we make any changes to this Personal Data Protection and Privacy Policy and the way in which we use your Personal Data we will post these changes on our websites and will do our best to notify you of any significant changes. Please check our Personal Data Protection and Privacy Policy on a regular basis.
Contacting us
For any questions relating to your Personal Data or about our Privacy Policy, you may contact our Data Privacy Officer at 6631 1188 or email at cr@inchcape.com.sg.
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2. Site Policy
By accessing and using the www.toyota.com.sg site, you accept this policy without limitations or qualification. Your access to the www.toyota.com.sg site is therefore subject to this policy as well as to all applicable laws.
Copyright 2009 Borneo Motors (S) Pte Ltd ("BMS")Content
The www.toyota.com.sg site contains information regarding BMS products and BMS promotional programs. BMS products described in this site are offered for sale only in Singapore. Note: Vehicles pictured and specifications detailed in this website may vary from models and equipment available in Singapore. Interior features and colors may differ from pictures shown. Vehicle body colour might differ slightly from photos in this website.
All information included in this site is for information purposes only. This site shall not be used or relied upon by you as a substitute for information that is available to you from the authorized TOYOTA distributor, Borneo Motors (S) Pte Ltd.
The information contained herein is designed to be as comprehensive as possible. Borneo Motors (S) Pte Ltd reserves the right, however, to make changes at any time, without notice, to models, equipment, specifications and availability.Prices of TOYOTA products
The price information contained in or provided through this www.toyota.com.sg site is for information purposes only and does not constitute an offer to sell Borneo Motors products. Prices are recommended retail prices, and actual prices from the authorized TOYOTA distributor may differ. The purchase of any Borneo Motors product shall be subject to the terms and conditions of the individual sales contract.
Use of cookie technology
BMS uses cookie technology to allow BMS to trace the paths followed by you to the TOYOTA site, to help BMS in registering user activity at the TOYOTA site and to evaluate and improve the TOYOTA site, in order to make it more useful to you. BMS does not register information on individual users, through this technology, so no information about you in particular will be kept or used. Please note that you can set your browser not to accept cookies or warn you in case cookies are sent.
Personal data/user input
Any personal data you provide to BMS via the www.toyota.com.sg site will only be used by BMS to improve the services BMS provides to you. BMS makes every effort to ensure the secure collection, transmission and storage of personal data in accordance with the nature of such data. BMS will not use your personal data to provide you with an unsolicited message or information, nor will BMS share such data with or sell them to any third party without your consent.
Where BMS is under no obligation to monitor and/or review any input placed on the site by users and assumes no responsibility or liability whatsoever relating to any such user input. BMS reserves the right to check from time to time such user input and to remove any such input from the site without justification.Copyright, industrial property and intellectual property notice
All contents of this site are protected by copyright. You may only use the information, text, pictures or graphics contained in this site for your personal, non-commercial use and may not reproduce, modify, transmit, license or publish it in whole or in part, for any purpose without prior written consent of BMS or Toyota Motor Corporation.
Trademarks
All trademarks, logos and service marks shown in this site are the property of Toyota Motor Corporation or third parties. You are prohibited from using, downloading, copying or distributing them in any way without the written permission of Toyota Motor Corporation or such third party, as the case may be.
Hyperlinks
The www.toyota.com.sg site may contain hypertext links to other Internet sites which are completely independent of this site. BMS makes no representation or warranty as to the accuracy, completeness or authenticity of the information contained in any such hypertext link or other Internet site, and access to any other Internet sites linked to the www.toyota.com.sg site is at your own risk.
Limitation of liability
BMS specifically disclaims any liability for any direct, indirect, incidental, consequential or special damages arising out of or in any way connected with access to or use of the www.toyota.com.sg site, including but not limited to any loss or damage caused by viruses affecting your computer equipment or your reliance on information obtained through the www.toyota.com.sg site.
Update of policy
BMS reserves the right to update this policy at any time as business needs require and you are hereby invited to visit this page to check the policy from time to time.
No representation or warranty of accuracy
While BMS makes all reasonable efforts to ensure that all information on this site is correct, accuracy cannot be guaranteed and BMS does not assume responsibility for the accuracy, completeness or authenticity of any information contained in this site. This site and all information and materials contained herein, is provided to you on an "as is" basis without warranty of any kind either express or implied.
Testimonials received
By making any testimonials on this TOYOTA site, you accept that BMS or TOYOTA retains the right, at its sole discretion, to modify, put free of charge or not to put on this TOYOTA site the testimonials received. BMS or TOYOTA does not accept any liability with regards to the content of the messages published on this TOYOTA site.
Disclaimers
BMS makes no guarantee as to the accuracy, usefulness, reliability or security of the content appearing on the website. BMS disclaims all responsibility for any loss or damage that may be incurred for any reason whatsoever as a result of accessing the website, being unable to access the website, or believing the content of the website.
BMS may alter, correct or delete the content or URLs of this website without prior notice. Please note that the information provided on this website may not always be the most up-to-date available. In addition, BMS may interrupt or terminate operation of the website or access to the content of the website without prior notice. BMS disclaims all responsibility for any loss or damage that may result for whatever reason from these events.
BMS may change this Site Policy without prior notice. In this case, the updated Site Policy will apply. Your understanding is appreciated.
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1. Toyota Job Opportunities / Employment
Where do I find information on employment with Borneo Motors (S) Pte Ltd?
For job opportunities at Borneo Motors (S) Pte Ltd, please click here.
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1. Rectification of Safety Recall: Safety Implications
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2. Rectification of Safety Recall: Legal Implications
Would I be infringing the law if I fail to respond to the recall notice to produce my vehicle for rectification?
Ans: Under the recall legislation, a vehicle owner who fails to produce his vehicle for rectification within such period as may be specified in the recall notice shall be guilty of an offence.
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3. Rectification of Safety Recall: Notification to LTA
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4. Rectification of Recall: Purchasing Motor dealer ceased operation
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1. Procedure for checking if your vehicle is affected by a Safety Recall
Ans: For a start and for your convenience, we encourage you to complete and submit an online application form here. Alternatively, you may submit at any of our Toyota or Lexus Service Centres by completing the physical application form available at our centres. A copy of your vehicle registration log card will be needed for verification purposes for both online and physical submission. We will revert within 5 working days on whether your vehicle is affected by any current recall campaign(s). An additional lead time of 6 to 8 weeks (or as advised by Borneo Motors) may be necessary for import of rectification part(s) and will be subjected to the terms of a work order request.
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2. Submission of Application
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3. Enquiry on Safety Recall
Will I be able to enquire on the type of safety recall for my self-imported/parallel imported vehicle via onemotoring.com.sg?
Ans:Yes, it is possible to enquire on onemotoring.com.sg. To ensure your safety and the safety of your loved ones, we would encourage you to allow us to check for you at no charges.
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4. Enquiry on Safety Recall
Are there any charges involved in safety recalls?
Ans: There will be no charges for the enquiry and/or rectification of safety recalls. Borneo Motors strive to attain a safe driving experience for all road users and safety for their loved ones by accepting and rectifying safety recalls of applicable Parallel Imported vehicles.
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5. Timeline
What would be the timeline from application to rectification of recall for my vehicle?
Ans: We will revert within 5 working days on whether your vehicle is affected by any current recall campaign(s). An additional lead time of 6 to 8 weeks (or as advised by the Company) may be necessary for import of rectification part(s) and will be subjected to the terms of a work order request.
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1. Joining our Vehicle Service Network for us to take care of your recalls as well
How do I get to enjoy the current privileges?
Ans: We understand that there might be vehicle owners who wishes to take a step further to join our BMS Service Network. A one-time registration fee of $588.50 (inclusive of GST) shall apply.
*After payment of the applicable registration fee, your vehicle will be entitled to a complimentary health check and a standard servicing package that is redeemable at the Pandan (for both Toyota and Lexus vehicles) or Bukit Batok (for Toyota and Suzuki) Service Centres within 12 months from the date of successful registration.
For a start and for your convenience, we encourage you to complete and submit an online application form here. Alternatively, you may submit at any of our Toyota or Lexus Service Centres by completing the physical application form available at our centres. A copy of your vehicle registration log card will be needed for verification purposes for both online and physical submission. -
2. Payment Options
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3. Application Approval
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4. What would be the timeline from registration to rectification of recall for my vehicle
What would be the timeline from registration to rectification of recall for my vehicle?
Ans: Where any works are required after registration of the self-imported/parallel imported vehicle, a processing period of 5 working days will be required for reverting to an Owner’s request on whether his/her vehicle is affected by any current recall campaign(s). An additional lead time of 6 to 8 weeks (or as advised by the Company) may be necessary for import of rectification part(s) and will be subjected to the terms of a work order request.
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5. After registration: What should I expect
What will I be expecting upon a successful registration?
Ans: After payment of the applicable registration fee, your vehicle will be entitled to a complimentary health check and a standard servicing package that is redeemable at the Pandan (for both Toyota and Lexus vehicles) or Bukit Batok (for Toyota and Suzuki) Service Centres within 12 months from the date of successful registration. Most importantly, current and future notices will be sent to you if your vehicle is affected under any safety recall(s) issued by the manufacturer.
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6. After registration: Servicing
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7. After registration: BodyCare Service
Can I send my vehicle for BodyCare services available at Borneo Motors after registration?
Ans: Yes, our BodyCare Centres at Pandan or Ubi will be able to provide bodycare services. Replacement of parts will be based on compatibility and availability. Additional lead time may be required for ordering of spare parts.
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8. After registration: Membership Program
Do I get to enjoy any membership programs after application?
Ans: Yes, for Toyota owners, you will be able to sign up for the Toyota ME program to start collecting ME loyalty points for dollars spent on our Servicing and Non-servicing packages. These ME points can be used to redeem for attractive rewards ranging from Toyota and Partner premiums to servicing treats and exclusive privileges! Check out here for more details.
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9. Further Enquires